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Core platform
A critical result at 02:00, a fridge out of range on a bank holiday, a device that has gone quiet: the problem is rarely that nobody was told. It is that the wrong person was told, nobody acknowledged it, and there was no second step. Catenix makes the rules explicit and the chain visible.
Notifications
Per organisation: event type, filters (sites, devices, analytes, minimum severity), recipients (users, roles, extra emails, a webhook), channels (in-app, email, webhook), whether acknowledgement is required and how long the window is, quiet hours and duplicate suppression. A default set is seeded once and is yours to edit.
Acknowledgement is per event with a note. One person acknowledging clears it for every recipient and stops the chain. Who acknowledged what, and when, is audited.
If nobody acknowledges within the window, the rule's escalation steps run in order: next recipients, delays, optional email. When the chain is exhausted that is recorded once, and the noise stops.
Quiet-hour deliveries can be held or folded into a daily digest per user, grouped by category with critical first, emailed and available in-app.
Notifications, digests, follow-up reminders assigned to you and older messages in one list with unread, acknowledgement, snooze, category and severity filters. The badge shows count, acknowledgements pending and criticals.
Deliveries with no transport configured are stored as drafts, never dropped. Rule changes, emissions, escalations and acknowledgements are audited.
The Action Centre
| Signal | Severity | Opens |
|---|---|---|
| Re-matched results awaiting downstream correction | Critical | Results, corrections queue |
| QC lockouts; QC failures without a root-cause review | Critical | QC |
| Critical results not yet reviewed | Critical | Results, critical filter |
| Certifications expired or expiring | Warning / Critical | Competency |
| Devices silent | Warning | Device management, connectivity |
| EQA overdue; EQA due within 7 days; stale investigations | Critical / Warning | EQA deadlines |
| CAPA overdue; non-conformance overdue | Warning | CAPA / Quality |
| SOP review due; SOP unsigned | Warning | Document control |
| QC material expired or expiring within 14 days | Critical / Warning | QC materials |
| Follow-ups due; unmatched results ageing; ambiguous matches | Warning | Follow-ups / Results |
| Analyser service overdue; temperature excursions; in-use reagents expired; devices down | Warning / Critical | Device operations |
| Background jobs that gave up; scheduled reports whose last run failed | Warning | Jobs and schedules |
A clear boundary
Catenix is connectivity, workflow, record-keeping and data display. It does not interpret results, calculate clinical values, classify or flag results clinically, or provide clinical decision support. Statistics describe methods, processes and datasets, never a patient. Any reference range or note shown is customer-authored content Catenix displays.
Questions, answered
Critical results, QC lockouts and failures, silent devices, expiring certifications, result matching corrections, temperature excursions and custom events raised by other modules, filtered by site, device, analyte and severity.
Recipients are users, roles resolved to the active users of your organisation, extra email addresses or a webhook. Channels are in-app, email and webhook. Quiet hours can hold a notification or fold it into the daily digest, and a duplicate-suppression window stops the same event nagging.
Acknowledgement is per event: one person acknowledging clears it for every recipient and stops the escalation chain. Unacknowledged events walk through the rule's escalation steps on a timer, then record that the chain was exhausted and go quiet.
A strip of signals with counts and deep links: re-matched results awaiting correction, QC lockouts and failures without review, critical results, expired and expiring certifications, silent devices, EQA overdue and due, overdue CAPAs and NCs, SOP reviews and unsigned SOPs, expired and expiring QC materials, follow-ups due, ageing unmatched and ambiguous results, device service overdue, temperature excursions, expired in-use reagents, devices down, dead background jobs and failed report schedules. A missing table reads as unknown, never as a silent zero.
This page is about staff notifications. Patient communications are handled by reporting and the patient app, and are held while a critical result on the encounter is unacknowledged.
We will fire a critical-result event on a live tenant, let the window lapse, and watch it climb the ladder and stop on acknowledgement.